TPA Software

Home    Products    Sitemap    Bookmark   

Updates     Help     Pricing     Policies     Testimonials     News     Wavs     Fades     Links     Personal


  @ 


  Please read the following paragraphs carefully before continuing...


Welcome to the WavMan web based tech support form.  Please review the following resources before filing a report:
 

bullet

Please check for an upgrade at the WavMan Download Area!
We update our software often.  Because of this, we cannot offer support for any older versions of WavMan.  If you file a report with a version of WavMan that is not one of the versions noted below, you will be asked to upgrade.

The latest version of WavMan is as follows:

WavMan Professional for AOL: 1.0.36
WavMan 11.x for AOL: 11.4.11

bullet

Please check the WavMan Frequently Asked Questions (FAQ) Section.
A page full of the most commonly asked questions in regards to WavMan.  Here you will find many answers to questions in regards to error messages.
 

bullet

Known Issues with WavMan:


 

bullet

If you have lost your registration number, or your registration number is invalid...
...then please use the Lost/Invalid Registration Number Request Form.  Tech Support does not have access to the registration databases and cannot answer registration type questions or requests.   *All* registration issues need to be directed to the link indicated above.

In order to provide accurate tech support for WavMan, all of the information below is *required*.  Please, be as specific in all your answers as possible for faster responses!  Incomplete forms in which sections are skipped, left blank or improperly filled out tell us barely anything and are useless to us.  They also will not receive a reply.  We are also not able to respond to requests that are already addressed on the WavMan Frequently Asked Questions page as they are already posted for your convenience.  Please visit there first before using this form.
 


  Contact Information


E-Mail Address:
Please enter your full E-Mail address.  If your E-Mail address has spaces in it, please leave them out.  It must appear as one word. - e.g. screenname@aol.com

 


  Error Information


DESCRIBE THE EXACT PROBLEM
Please including any error messages. Please give the EXACT error message, including information you get by clicking the Details button on GPF/IPF error windows. When we say exact, we mean EXACTLY what it said on your screen.  PLEASE do not guess at what the message said or make a vague reference to it.  You may paste program error messages here if necessary.  DO NOT TYPE "IT DOESN'T WORK" or any variation thereof.  We will not reply to such reports.  If you are unsure of how to describe the problem, please review the How to Report Bugs Effectively article.

  What EXACT steps were taken to cause the error/problem?
What is required here are specific instructions including what steps you took with WavMan to reproduce the issue.  Please do not say "I opened a window" or "stuff won't load" or "I hit a button" or "I uninstalled and reinstalled" or some other vague sentence.  We need to be able to reproduce what you did and the only way to do this is for you to provide a specific set of steps on instructions.  If this information is not provided then you may not get a reply.  We cannot fix what we cannot break and since we are not mind readers, you have to tell us what you did.  We cannot guess at what steps you took based on three word sentences.

Are you able to duplicate this error/problem every time (even after a full reboot)? If not every time, how often does the error occur?

In the text box below, please cut and paste in your system information using the following instructions:

  1. Click Start in the Windows taskbar.

  2. Select All Programs.

  3. Select TPA Software.

  4. Select WavMan Professional

  5. Select TPA System Information Compiler.

  6. When the program opens click Menu and select Copy To Clipboard.

  7. Click Exit.

  8. Finally, place the mouse cursor in the text box below, right-click on your mouse and select Paste.


 


When you have filled out all of the fields above, click SUBMIT.  To start over, click RESET.


Please click SUBMIT one time only!

Google

 

Internet

tpasoft.com

WavMan | Buddy Plus | Terminator | Fade-It | WallPaper for AOL | IMs Plus | WeatherMan
Home | Site Map | Updates | Help | Pricing | Policies | News | Beta | Links | Wavs | Fades | Personal

© Copyright 1995 - 2009  C. Kevin Provance d/b/a TPA Software.  All rights reserved.
tpasoft.com |  wavman.com | weathermanpro.com | kevinprovance.com

AOL, AIM and their logos are registered trademarks of America Online, Inc.
Other names are trademarks of their respective holders.