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  WallPaper for AOL Frequently Asked Questions


This page is designed to answer the most frequently asked questions about WallPaper for AOL. Whether you are here looking for one specific answer or just checking us out, I would encourage you to read this entire page. It will give you a better working knowledge of the WallPaper for AOL program!
 

Table of Contents
  Error Messages
  1. Message during setup: "Corrupt Installation Detected" or "An I/O error occurred".
  2. Message: "OLEAUT32.DLL out of date.  Program requires a newer version".
  3. Message: Runtime #429 "Active X cannot create component..."
  4. Message: Runtime #336 "Component or one of its dependencies not correctly registered..."
  5. Message: Runtime #326 "Resource with identifier VERSION not found."
  6. Message: Runtime 440 (or some large negative number) "Automation Error"
  7. Message: "Path Not Found" or "File Not Found" error
  8. Message: Runtime Error #7 "Out of Memory"
  Registration/Upgrade Issues
  1. How much does WallPaper for AOL cost?
  2. Are upgrades free?
  3. I just upgraded my version of AOL and WallPaper for AOL starts the wrong one.
  4. My registration number doesn't work.
  5. I lost WallPaper for AOL and my registration number in a computer crash, how do I get them back?
  6. I lost my AOL account and got another one, now my registration number for WallPaper for AOL does not work.
  7. Will WallPaper for AOL work on all of the screen name of my account?
  WallPaper for AOL Operation
  1. I have AOL 8.0 and my AOL window flickers when I move the windows around.
  2. WallPaper for AOL it telling me I have a 16 bit version of AOL and won't start.
  3. What are the System Requirements for WallPaper for AOL?
  4. My system does not meet the minimum requirements for WallPaper for AOL, now what?
  Misc.
  1. I want to create a desktop icon for WallPaper for AOL. How do I do this?
  2. I sent TPA Software an Error Report form and never heard a reply. Why?
  3. Is there a Macintosh version of WallPaper for AOL?
  4. Is WallPaper for AOL compatible with other AOL Add-Ons?
Q: Message during setup: "Corrupt Installation Detected" or "An I/O error occurred".
A: The problem is not with our website or our programs. It occurs because you are running Norton's Antivirus and have the "Auto Protect" feature enabled; or, you are running some other antivirus program running which is interfering with AOL's download process.

1. If you are running Norton's Antivirus, right click the Norton's icon on your task bar (it will be in the "system tray" near the Windows clock). Then click Disable Auto Protect.  Download the file, then go back to that icon, right click it again, and click Enable Auto Protect.

or

2. If you are running some other antivirus program, press CTRL + ALT + DEL one time, highlight the name of the program, then click End Task. Press CTRL + ALT + DEL again to be sure that the program is no longer showing in the Close Programs window. Then download the file. Turn your antivirus program back on by clicking Start, Programs, then finding the AV program menu, or just reboot your computer.

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Q: Message: "OLEAUT32.DLL out of date.  Program requires a newer version."
A:

The most common cause of this particular message is the fact the some folks do not restart their computer after the software installation. This does not give Windows the chance to process the new files installed, and if they are the wrong version, the message you are reporting will be displayed. It is *critically* important to do a FULL restart of the computer after the WallPaper for AOL installation so Windows will process everything properly. So, with this in mind, try a reinstallation of WallPaper for AOL. Once it has finished, do a FULL restart of the computer. Afterwards try starting WallPaper for AOL again and see if this problem is resolved!

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Q: Message: Runtime #429 Error "Active X cannot create component..."
A: This is an indication that the DWTPASPY.DLL file is either missing from your system, out of date, or not properly registered in the Windows Registry. This is a critical runtime file and WallPaper for AOL cannot run without it...as you have seen! :)

The file was either manually deleted from the system, another program's uninstaller removed this file as it is indeed a shared file by other programs or there are multiple copies of this file on your system and several could be outdated. This can sometimes "confuse" Windows and cause errors.

Please take the following steps to resolve this situation. If you have a printer, I highly recommend printing out this mail so the steps to follow can be easily referenced. :)

1) Do a FULL restart the computer so that no programs are running.

2) Press CTRL+ALT+DEL and END TASK an all programs *except* EXPLORER and SYSTRAY.

3) Use Windows's FIND FILES feature to locate all copies of DWTPASPY.DLL on your computer. Click Start, select Find, select Files or Folders. Make sure you search the entire C:\ drive for DWTPASPY.DLL. Click Find Now.

4) When Windows has finished its search, delete *all* copies of this file that were found. This ensures that when you reinstall WallPaper for AOL, it will be the newest and only version on your computer.

5) Reinstall WallPaper for AOL. If you need the WallPaper for AOL installer, you can download it from the WallPaper for AOL Download Area.

6) When the installation is complete, do another FULL restart of the computer, whether you are prompted to or not (do not just restart Windows, this will not work). If you do not do a full restart, the newly installed files will not update in the Windows Registry and error will continue.

7) When the Windows comes back up, restart WallPaper for AOL. The problem should be resolved.

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Q: Message: Runtime #336 Error "Component or one of its dependencies not correctly registered..."
A:

This is an indication that another programs setup has replaced one of the following files with an older or outdated version: TPABTNX2.OCX, DWSPY36.DLL, or some other file with the .OCX or .DLL extension.  Or, somehow the component was unregistered from the Windows Registry or the file was accidentally deleted from the system, or the file could have even been removed by another programs uninstaller.

This fix is simple.  A *full* reinstall of WallPaper for AOL must be done so that all of its runtime files are on the system and up to date.  If you need the WallPaper for AOL installer, you can download it from the WallPaper for AOL Download Area.

When the installation is complete, do a FULL restart of the computer, whether you are prompted to or not (do not just restart Windows, this will not work). If you do not do a full restart, the newly installed files will not update in the Windows Registry and error will continue.

When the Windows comes back up, restart WallPaper for AOL. The problem should be resolved.

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Q: Message: Runtime #326 "Resource with identifier VERSION not found."
A: We have discovered no real cause for this error except that for some reason, sometimes Windows goes a little crazy with VB written programs.  The fix we have discovered is to simply shut down all programs and do a FULL restart of the computer (not just Windows, the whole computer.)  I would even go as far as to turn the computer off for a few minutes.

Restart the computer and restart WallPaper for AOL.

If the problem still occurs, do a full uninstall of WallPaper for AOL, restart the computer again, download a fresh copy of WallPaper for AOL, reinstall the fresh copy of WallPaper for AOL, and then restart the computer one more time.  The issue should then be resolved.

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Q: Message: Runtime 440 (or some large negative number) "Automation Error"
A: The fix we have discovered is to simply shut down all programs and do a FULL restart of the computer (not just Windows, the whole computer.)  I would even go as far as to turn the computer off for a few minutes.

Restart the computer and restart WallPaper for AOL.

If the problem still occurs, do a full uninstall of WallPaper for AOL, restart the computer again, download a fresh copy of WallPaper for AOL, reinstall the fresh copy of WallPaper for AOL, and then restart the computer one more time.  The issue should then be resolved.

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Q: Message: "Path Not Found" or "File Not Found" error
A:

This is an indication that there are certain data files or data folders for WallPaper for AOL missing for the root WallPaper for AOL folder.  The fix is to do a FULL reinstallation of WallPaper for AOL to restore these files or folders.  If you need the WallPaper for AOL installer, you can download it from the WallPaper for AOL Download Area.

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Q: Runtime Error #7 "Out of Memory"
A: The computer is probably low on resources.  Do a complete restart of the computer.  Do NOT just restart Window.  That will not clear the computers memory.

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Q: How much does WallPaper for AOL cost?
A:

Complete pricing and registration information for this product and our others is detailed in the Pricing and Registration Info section.

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Q: Are upgrades free?
A:

All upgrades WITHIN THE SAME MAJOR VERSION are free for the life of your AOL account.  This means if you have purchased WallPaper for AOL 1.x, all upgrades within the 1.x versions of WallPaper for AOL will be free.  Any upgrade to a new MAJOR version, for example WallPaper for AOL 2.x (should there ever be such a version) will carry a modest upgrade fee.

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Q: I just upgraded my version of AOL and WallPaper for AOL starts the wrong one.
A:

Start the new copy of AOL you would like to use before starting WallPaper for AOL.  Next, start WallPaper for AOL after AOL has loaded. It will remember the last running copy of AOL as the current one.

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Q: My registration number doesn't work.
A:

Please use the Lost/Invalid Registration Number Form for all registration issues.  Our technical support reps do not have access to registration information and cannot handle registration based requests.

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Q: I lost WallPaper for AOL and my registration number in a computer crash, how do I get them back?
A:

You can download a copy of WallPaper for AOL from our website, specifically the WallPaper for AOL Homepage at any time if you have lost your copy of WallPaper for AOL due to a system crash, hard drive replacement, new system, etc.

Once you have downloaded the latest version of WallPaper for AOL, set it up exactly as you did before and use your existing registration number.

If you have lost your registration number, you can request it again by filling out the Request a Lost Registration Number form

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Q: I lost my AOL account and got another one, now my registration number for WallPaper for AOL does not work.
A: Please read the policies posted on this subject on the TPA Software Policies page. Follow those instructions as necessary.

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Q: Will WallPaper for AOL work on all of the screen name of my account?
A: Yes, your WallPaper for AOL registration is good for all the sub screen names on the master account you registered!  :)

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Q: I have AOL 8.0 and the AOL window flickers when I move the windows around.
A: AOL 8.0 by default has a feature called AOL Desktop Themes.  It's AOL's version of our WallPaper program, but with less features.  WallPaper will not redraw the AOL window properly while the AOL 8.0 Desktop Theme feature is active.  So, to use WallPaper, you will need to disable the AOL Desktop Theme feature.  You can do this by going to Keyword: THEMES and click the "Change to NONE" feature.

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Q: WallPaper for AOL it telling me I have a 16 bit version of AOL and won't start.
A: Some older builds of WallPaper will display this message when used with AOL 7.0.  Download and install the latest version of WallPaper for AOL to fix this issue.

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Q: What are the System Requirements for WallPaper for AOL?
A: To run WallPaper for AOL, you will need...
  • A Pentium Class 200 MHz Processor minimum.
  • Windows 98ME/2000/XP.
  • America Online versions 5.0 through 8.0.
  • 32 MB or RAM recommended
  • At least 10 MB Hard Drive space free for files and temporary installation files.

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Q: My system does not meet the minimum requirements for WallPaper for AOL, now what?
A:

If your system does not meet the minimum requirements for WallPaper for AOL, TPA Software can not guarantee full performance of the product, nor will we be able to fully support it.

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Q: I want to create a desktop icon for WallPaper for AOL. How do I do this?
A: WallPaper for AOL will prompt you for the creating of a desktop icon during installation.  If you chose no to the option originally, then reinstall the program and chose Yes when prompted to create a desktop icon.

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Q: Is there a Macintosh version of WallPaper for AOL?
A: At this time, there is not nor do we have plans for a Mac version.  TPA Software is a small company that specializes in programs for Windows.  Our apologies to all the hopeful Mac users out there.

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Q: Is WallPaper for AOL compatible with other AOL Add-Ons?
A:

Add Ons for AOL written by separate developers do not work well with each other.  They tend to "bump" into each other which can cause freezes, crashes and all sorts of unpredictable things.  If you have another particular Add On in mind, you may want to E-Mail us about it.

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