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  Please read the following paragraphs carefully before continuing...


Welcome to the Terminator web based tech support form.  Please review the following resources before filing a report:
 
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Please check for an upgrade at the Terminator Download Area!
We update our software often.  Because of this, we cannot offer support for any older versions of Terminator.  If you file a report with a version of Terminator that is not one of the versions noted below, you will be asked to upgrade.

The latest version of Terminator is as follows:

Terminator 1.x for AOL: 1.9.8
 

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Please check the Terminator Frequently Asked Questions (FAQ) Section.
A page full of the most commonly asked questions in regards to Terminator.  Here you will find many answers to questions in regards to error messages.
 

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Known Issues with Terminator.
Nothing to report at this time.
 

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If you have lost your registration number, or your registration number is invalid...
...then please use the Lost/Invalid Registration Number Request Form.  Tech Support does not have access to the registration databases and cannot answer registration type questions or requests.   *All* registration issues need to be directed to the hyperlink indicated above.

In order to provide accurate tech support for Terminator, all of the information below is *required*.  Please, be as specific in all your answers as possible for faster responses!  Incomplete forms in which sections are skipped, left blank or improperly filled out tell us barely anything and are useless to us.  They also will not receive a reply.  We are also not able to respond to requests that are already addressed on the Terminator Frequently Asked Questions page as they are already posted for your convenience.  Please visit there first before using this form.
 


  Contact Information


E-Mail Address:
Please enter your full E-Mail address.  If your E-Mail address has spaces in it, please leave them out.  It must appear as one word. - e.g. screenname@aol.com

 


  Error Information


DESCRIBE THE EXACT PROBLEM
Please including any error messages. Please give the EXACT error message, including information you get by clicking the Details button on GPF/IPF error windows. You may paste program error messages here if necessary.  DO NOT TYPE "IT DOESN'T WORK".  We will not reply to such reports.  If you are unsure of how to describe the problem, please review the How to Report Bugs Effectively article.

  What EXACT steps were taken to cause the error/problem?

Are you able to duplicate this error/problem every time (even after a full reboot)? If not every time, how often does the error occur?

In the text box below, please cut and paste in your system information using the following instructions:

  1. Click Start in the Windows taskbar.

  2. Select Programs.

  3. Select TPA Software.

  4. Select TPA System Information Compiler.

  5. When the program opens click File and select Copy To Clipboard.

  6. When prompted to include Installed Applications information, click Yes.

  7. Click Exit.

  8. Finally, place the mouse cursor in the text box below, right-click on your mouse and select Paste.


 


When you have filled out all of the fields above, click SUBMIT.  To start over, click RESET.


Please click SUBMIT one time only!

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