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  Fade-It Frequently Asked Questions


This page is designed to answer the most frequently asked questions about Fade-It. Whether you are here looking for one specific answer or just checking us out, I would encourage you to read this entire page. It will give you a better working knowledge of the Fade-It program!
 


Table of Contents

  Error Messages
  1. Message during setup: "Corrupt Installation Detected" or "An I/O error occurred".
  2. Message: "OLEAUT32.DLL out of date.  Program requires a newer version".
  3. Message: Runtime #429 "Active X cannot create component..."
  4. Message: Runtime #336 "Component or one of its dependencies not correctly registered..."
  5. Message: Runtime #326 "Resource with identifier VERSION not found."
  6. Message: Runtime 440 (or some large negative number) "Automation Error"
  7. Message: "Path Not Found" or "File Not Found" error
  8. Message: Runtime Error #7 "Out of Memory"
  Registration/Upgrade Issues
  1. How much does Fade-It cost?
  2. Are upgrades free?
  3. I just upgraded my version of AOL and Fade-It starts the wrong one.
  4. My registration number doesn't work.
  5. I lost Fade-It and my registration number in a computer crash, how do I get them back?
  6. I lost my AOL account and got another one, now my registration number for Fade-It does not work.
  7. Will Fade-It work on all of the screen name of my account?
  Fade-It Operation
  1. Will Fade-It work with Instant Messages?
  2. The Fader is not working, I don't see the control panel for it anywhere.
  3. Fade-It it telling me I have a 16 bit version of AOL and won't start.
  4. What are the System Requirements for Fade-It?
  5. My system does not meet the minimum requirements for Fade-It, now what?
  Misc.
  1. I want to create a desktop icon for Fade-It. How do I do this?
  2. I sent TPA Software an Error Report form and never heard a reply. Why?
  3. Is there a Macintosh version of Fade-It?
  4. Is Fade-It compatible with other AOL Add-Ons?

Q: Message during setup: "Corrupt Installation Detected" or "An I/O error occurred".
A: The problem is not with our website or our programs. It occurs because you are running Norton's Antivirus and have the "Auto Protect" feature enabled; or, you are running some other antivirus program running which is interfering with AOL's download process.

1. If you are running Norton's Antivirus, right click the Norton's icon on your task bar (it will be in the "system tray" near the Windows clock). Then click Disable Auto Protect.  Download the file, then go back to that icon, right click it again, and click Enable Auto Protect.

or

2. If you are running some other antivirus program, press CTRL + ALT + DEL one time, highlight the name of the program, then click End Task. Press CTRL + ALT + DEL again to be sure that the program is no longer showing in the Close Programs window. Then download the file. Turn your antivirus program back on by clicking Start, Programs, then finding the AV program menu, or just reboot your computer.

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Q: Message: "OLEAUT32.DLL out of date.  Program requires a newer version."
A:

The most common cause of this particular message is the fact the some folks do not restart their computer after the software installation. This does not give Windows the chance to process the new files installed, and if they are the wrong version, the message you are reporting will be displayed. It is *critically* important to do a FULL restart of the computer after the Fade-It installation so Windows will process everything properly. So, with this in mind, try a reinstallation of Fade-It. Once it has finished, do a FULL restart of the computer. Afterwards try starting Fade-It again and see if this problem is resolved!

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Q: Message: Runtime #429 Error "Active X cannot create component..."
A: This is an indication that the DWTPASPY.DLL file is either missing from your system, out of date, or not properly registered in the Windows Registry. This is a critical runtime file and Fade-It cannot run without it...as you have seen! :)

The file was either manually deleted from the system, another program's uninstaller removed this file as it is indeed a shared file by other programs or there are multiple copies of this file on your system and several could be outdated. This can sometimes "confuse" Windows and cause errors.

Please take the following steps to resolve this situation. If you have a printer, I highly recommend printing out this mail so the steps to follow can be easily referenced. :)

1) Do a FULL restart the computer so that no programs are running.

2) Press CTRL+ALT+DEL and END TASK an all programs *except* EXPLORER and SYSTRAY.

3) Use Windows's FIND FILES feature to locate all copies of DWTPASPY.DLL on your computer. Click Start, select Find, select Files or Folders. Make sure you search the entire C:\ drive for DWTPASPY.DLL. Click Find Now.

4) When Windows has finished its search, delete *all* copies of this file that were found. This ensures that when you reinstall
Fade-It, it will be the newest and only version on your computer.

5) Reinstall
Fade-It. If you need the Fade-It installer, you can download it from the Fade-It Download Area.

6) When the installation is complete, do another FULL restart of the computer, whether you are prompted to or not (do not just restart Windows, this will not work). If you do not do a full restart, the newly installed files will not update in the Windows Registry and error will continue.

7) When the Windows comes back up, restart
Fade-It. The problem should be resolved.

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Q: Message: Runtime #336 Error "Component or one of its dependencies not correctly registered..."
A:

This is an indication that another programs setup has replaced one of the following files with an older or outdated version: TPABTNX2.OCX, DWSPY36.DLL, or some other file with the .OCX or .DLL extension.  Or, somehow the component was unregistered from the Windows Registry or the file was accidentally deleted from the system, or the file could have even been removed by another programs uninstaller.

This fix is simple.  A *full* reinstall of Fade-It must be done so that all of its runtime files are on the system and up to date.  If you need the Fade-It installer, you can download it from the Fade-It Download Area.

When the installation is complete, do a FULL restart of the computer, whether you are prompted to or not (do not just restart Windows, this will not work). If you do not do a full restart, the newly installed files will not update in the Windows Registry and error will continue.

When the Windows comes back up, restart
Fade-It. The problem should be resolved.

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Q: Message: Runtime #326 "Resource with identifier VERSION not found."
A: We have discovered no real cause for this error except that for some reason, sometimes Windows goes a little crazy with VB written programs.  The fix we have discovered is to simply shut down all programs and do a FULL restart of the computer (not just Windows, the whole computer.)  I would even go as far as to turn the computer off for a few minutes.

Restart the computer and restart Fade-It.

If the problem still occurs, do a full uninstall of Fade-It, restart the computer again, download a fresh copy of Fade-It, reinstall the fresh copy of Fade-It, and then restart the computer one more time.  The issue should then be resolved.

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Q: Message: Runtime 440 (or some large negative number) "Automation Error"
A: The fix we have discovered is to simply shut down all programs and do a FULL restart of the computer (not just Windows, the whole computer.)  I would even go as far as to turn the computer off for a few minutes.

Restart the computer and restart Fade-It.

If the problem still occurs, do a full uninstall of Fade-It, restart the computer again, download a fresh copy of Fade-It, reinstall the fresh copy of Fade-It, and then restart the computer one more time.  The issue should then be resolved.

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Q: Message: "Path Not Found" or "File Not Found" error
A:

This is an indication that there are certain data files or data folders for Fade-It missing for the root Fade-It folder.  The fix is to do a FULL reinstallation of Fade-It to restore these files or folders.  If you need the Fade-It installer, you can download it from the Fade-It Download Area.

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Q: Runtime Error #7 "Out of Memory"
A:

The computer is probably low on resources.  Do a complete restart of the computer.  Do NOT just restart Window.  That will not clear the computers memory.

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Q: How much does Fade-It cost?
A:

Complete pricing and registration information for this product and our others is detailed in the Pricing and Registration Info section.

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Q: Are upgrades free?
A:

All upgrades WITHIN THE SAME MAJOR VERSION are free for the life of your AOL account.  This means if you have purchased Fade-It 1.x, all upgrades within the 1.x versions of Fade-It will be free.  Any upgrade to a new MAJOR version, for example Fade-It 2.x (should there ever be such a version) will carry a modest upgrade fee.

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Q: I just upgraded my version of AOL and Fade-It starts the wrong one.
A:

The easiest way to change the version of AOL Fade-It starts is to do the following:

1) Start the copy of AOL you wish to use. DO NOT SIGN ONLINE.
2) Start Fade-It.

Fade-It will now remember this version of AOL to start from here on in. :)

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Q: My registration number doesn't work.
A:

Please use the Lost/Invalid Registration Number Form for all registration issues.  Our technical support reps do not have access to registration information and cannot handle registration based requests.

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Q: I lost Fade-It and my registration number in a computer crash, how do I get them back?
A:

You can download a copy of Fade-It from our website, specifically the Fade-It Homepage at any time if you have lost your copy of Fade-It due to a system crash, hard drive replacement, new system, etc.

Once you have downloaded the latest version of Fade-It, set it up exactly as you did before and use your existing registration number.

If you have lost your registration number, you can request it again by filling out the Request a Lost Registration Number form

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Q: I lost my AOL account and got another one, now my registration number for Fade-It does not work.
A: Please read the policies posted on this subject on the TPA Software Policies page. Follow those instructions as necessary.

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Q: Will Fade-It work on all of the screen name of my account?
A: Yes, your Fade-It registration is good for all the sub screen names on the master account you registered!  :)

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Q: Will Fade-It work with Instant Messages?
A: Due to an AOL limitation of the IM window, it is not possible to fade anymore than three or four works per instant message.  This is because AOL has a 512 character limit on one IM message. One faded letter counts as over 20 characters. AOL counts the HTML used to create the fade as characters.  The result of anymore characters then the IM window is error messages.

For this reason, we are not planning on adding IM fade features.  The potential for error messages are too high and we are not manned to answer that kind of mail, especially when the messages are coming from AOL due to their own limitations.

If AOL changes this limitation in the future, we will certainly reconsider this feature.  :)

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Q: The Fader is not working, I don't see the control panel for it anywhere.
A:

First, make sure this feature is turned on.   Open the Fader Control Panel by clicking Fade-It in the AOL menu bar and selecting Fade Designer/Control Panel.  To the immediate left of the Fade Control panel are two buttons.  One says Off, the other says On.  Click the button that says On (it will highlighted).  Now type your chat text into the chat room as you normally would and press ENTER, the text should fade automatically.

To automatically have the Fade Control Panel open with the chat room, click the Fade-It menu item in the AOL menu bar and select Options.  Click the check box marked "Show Fader Control Panel with Chat Room" so there is a check in that check box.  This is covered in the Fade-It Help File.

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Q: Fade-It it telling me I have a 16 bit version of AOL and won't start.
A: Some older builds of Fade-It will display this message when used with AOL 7.0.  Download and install the latest version of Fade-It fix this issue.

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Q: What are the System Requirements for Fade-It?
A: To run Fade-It, you will need...
  • A Pentium Class 200 MHz Processor minimum.
  • Windows 98/ME/2000/XP.
  • America Online versions 5.0 through 8.0
  • 32 MB of RAM
  • At least 10 MB Hard Drive space free for program files and temporary installation files.

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Q: My system does not meet the minimum requirements for Fade-It, now what?
A:

If your system does not meet the minimum requirements for Fade-It, TPA Software can not guarantee full performance of the product, nor will we be able to fully support it.

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Q: I want to create a desktop icon for Fade-It. How do I do this?
A: Fade-It will prompt you for the creating of a desktop icon during installation.  If you chose No to the option originally, then reinstall the program and chose Yes when prompted to create a desktop icon.

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Q: Is there a Macintosh version of Fade-It?
A: At this time, there is not nor do we have plans for a Mac version.  TPA Software is a small company that specializes in programs for Windows.  Our apologies to all the hopeful Mac users out there.

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Q: Is Fade-It compatible with other AOL Add-Ons?
A:

Add Ons for AOL written by separate developers do not work well with each other.  They tend to "bump" into each other which can cause freezes, crashes and all sorts of unpredictable things.  If you have another particular Add On in mind, you may want to E-Mail us about it.

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